Kenmore Residents Association, Inc.

The Kenmore Residents Association, Inc. (KRA) membership is available to all residents on a signed lease. Together we provide support, better insight, and a stronger voice.

The KRA is here to support the residents if their concerns are not receiving enough attention, and to help ensure an extraordinary living experience of home and community.


How We Can Help

Kenmore Resident Support

KRA offers kenmore resident support. We will speak with the onsite staff, management company, or Ownership to assist you in reaching a fair resolution. We want things done the right way.

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Join the Association

There are at least five good reasons why you should join the Kenmore Residents Association. We are much stronger as a group, our voice is louder, we can share ideas, have our community managed right, and have our desires and needs as a resident recognized by management. Join the Association.

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News and Notes

Membership Details


  • residents at least eighteen (18) years of age
  • name must appear on the lease
  • anyone who resides in the building for any purpose or reason relating to employment by, or in assistance to employees, management, relation to, or has compensation for services of any nature to the Landlord (ownership), Management Company, or any associated entity. 
  • resident who has paid the current membership dues
  • each apartment shall have one (1) vote on matters put to a vote
  • no qualifying individual shall be denied membership in the KRA for reasons related to age, disability or handicap, ethnicity or nationality, gender, political affiliation, race, religion, or sexual orientation
EFFECTIVE July 1, 2020
  • KRA will require annual membership dues in the amount of ten ($10.00) dollars, for each apartment
  • apartment must be current with dues to be a member in good standing
  • website to provide updated Kenmore News and Notes
  • cost to keep website online
  • cost related to Zoom, so that everyone can attend Board Meetings and Resident Town Hall Meetings.

    Every resident is encouraged to join the KRA. As a strong association we can ensure that our community is managed out of respect, open communication, and we can enjoy the benefits of exceptional service.

    Contact us if you have any further questions about Membership Details.

    Note:  To the best of our knowledge, as of September 2, 2020, The Kenmore is not listed for sale.

Payment of Dues

Membership Dues, monthly

  • Prorated membership dues is allowed. Monthly, or any period less than 12 months, is $1.00 per month.


$ 35

Donation Amount

Committee Details

Committee Details

The success of the Kenmore Residents Association depends on the input and participation of our members. We want to keep the well-being of our community as a top priority. Contact us to get more committee details or to get involved with any of the following committees listed under Learn More. Note: If you feel a certain committee should be formed that is not listed, please let us know.

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Frequently Asked Questions

How do I become a KRA Member?

For any questions about how to become a member, just leave your name, apartment number and means of contact in the KRA Message box, or send us an e-Mail to

  • Annual membership dues effective July 1st, are $10.00 a year, per apartment. 
  • Must be at least 18 years of age
  • Name must be on a signed lease with The Kenmore
Membership has its advantages and to be fully represented, every Head of Household should join the KRA and keep their annual membership dues current.

Contact the KRA for further details.

Reminder:  The KRA Board, as of August 29, 2020, has received no indication that the Kenmore is on the market for sale.

Will the KRA review my annual rent increase?

  • Yes, the KRA will review your annual rent increase
  • If you have any doubt about your increase - have it checked
  • A mistake can only be corrected, going back three years
  • Reminder:  only one increase every twelve (12) months
  • If you renew your lease, speak with the KRA first 

It is doubtful that the DC Government has the time, nor are they required, to check every rent increase that is submitted by a landlord.

How much are the annual membership dues?

  • Annual membership dues are ten ($10.00) dollars per apartment unit and non-refundable.
  • Membership dues will cover the Head of Household and all occupants that are over eighteen (18) years of age and on a signed lease with The Kenmore.

Join today ... together we can do things the right way and create an exceptional living experience.

Will the KRA help me with management problems?

Yes.  You should make every attempt to get the on-site management office (not the Concierge) to resolve any management problems or concerns.  In addition, it is extremely important that you document every contact with management.  For example keep copies of notes, messages, e-mail messages and telephone calls with dates and times.

The Concierge (Front Desk Staff) is not where you should direct your concerns when you are having difficulties getting things resolved. Take them directly to Ms. Sharron Howard, our General Manager or Ms. Sheara Jemison, our Assistant Property Manager.

What types of problems can I expect to get help with from the KRA?

Our community, like any other, has concerns about a number of matters that include, but are not limited to, security, rent payments, rent increases, air conditioning, heating, water leaks, maintenance, parking, laundry room conditions, pest control, package delivery, housekeeping, overall management, and other related issues.  

The KRA Board needs to hear from you if any of these matters, or other types of problems, are impacting your day-to-day residency at The Kenmore. Our goal is to improve the quality of our apartment homes and create an extraordinary living experience within a high-level operating community that we all deserve.

Can the KRA provide any legal advice?

No. The KRA is not able to provide any legal advice.  However, we can provide city wide resources that can assist you at a very low hourly rate or on a pro bono basis.  Check with the KRA Board if you have any tenant related matters that might need legal attention.

Reach out to Neighborhood Legal Services Program (NLSP) at as a means for legal assistance.

64 New York Ave, NE
Washington, DC 20002
Telephone    (202) 832-6577
Facsimile      (202) 832-1984

Must I obtain renters insurance?

As a renter, you would probably want a reasonable amount of renters insurance, and it is highly recommended.  However, unless your lease indicates that you must obtain renters insurance, it is your personal decision.

Read your lease very carefully.

  • Check with the Department of Insurance, Security, and Business, they have information on renters insurance, and a comparative chart of the different renters insurance, and,  

  • If negligent, management could be held responsible for damages to your personal property regardless of whether you have renters insurance.

What should I do about noise disturbances?

  • The Landlord is required to see that you have peace and quiet and not disturbed by your neighbors.  
  • Remember, your apartment home is your sanctuary.
There is really no such thing as quiet time, noise disturbances can be a violation 24-7 and must be dealt with by management.

Loud music, loud televisions, noise from pets, children, musical instruments, and late night parties are all considered to be a noise disturbance regardless of the time of day.

Management will suggest that you call the police. The police are already overwhelmed with actual crimes and a routine noise disturbance really falls within the jurisdiction of management. In some cases the police should be called and if for no other reason ... to create a record of the disturbance.

Above all, do not approach, write, or call the resident creating the disturbance.  Let management handle the matter.  They have all the power and if necessary, they can evict the person responsible for the disturbance.

How does Rent Control work?

How does rent control work?  The DC Rent Control system is often difficult for many to understand and explain.  However, the basic things to remember as a resident are:

You can only get one (1) rent increase within a twelve (12) month period.

Your rent increase cannot be more than the Consumer Price Index (CPI-W), + two (2.0%) percent of general applicability.  An annual rent increase is capped at ten (10.0%) percent.  If you are 62 years or older, or a tenant with disabilities' you may register with DHCD Rental Accommodation Division to be eligible for rent increase protection.  If you attain status as an elderly tenant or a tenant with disabilities, the percentage of the rent increase is determined by the Social Security Cost of Living Adjustment (SS COLA) or the Consumer Price Index (CPI), whichever has the lowest percentage.  The two (2.0%) percent of general applicability is not applied and the rent increase is capped at five (5.0%) percent.

A few other things to consider:

You do not need to sign a new lease when the term of your existing lease expires, and you are then able to live at the Kenmore on a month-to-month lease for as long as you remain a resident in good standing, and pay your rent when due.

If management tries to force, or bribe, you into signing a new lease, you should speak with the KRA, and, be very careful if you decide to switch apartments, or if you need to relocate to another apartment temporarily.

It is best to get all details clearly defined "before" making any internal moves within the building.  It is best to check with the KRA before renewing your lease, or if you want to change apartments, and before you pay any rent increase to move.

About Us

The mission and purpose of the Kenmore Residents Association, Inc. (KRA) is to support, represent and advocate for the interests and rights of residents of The Kenmore Apartments, in their dealings with management and as otherwise appropriate.

It is all about us. We are all in this together and we look forward to hearing from you regarding your experiences at The Kenmore. Several residents have already expressed concerns about, or problems with, the following matters:

  • Security
  • Maintenance
  • Rent Payments
  • Rent Increases
  • Late Fees
  • Bike Storage, security
  • Laundry Room
  • Air Conditioning
  • Lack of Heat
  • Package Delivery
  • Water Leaks
  • Parking Issues
  • Housekeeping
  • Overall Management
  • Communication
  • Pest Control    
If you are experiencing any of the problems listed above or any other matter that we need to discuss with management to improve our apartment homes and our community - contact us today.

If our management company honestly believes that home is the center of our life, a few things at The Kenmore will need to change. Interactions, both online and in person, should be addressed and resolved quickly and appropriately. Where is the dedicated service and sanctuary we deserve?

Our locked KRA Message Box is located on the green wall just past the entrance to the mail room on the lobby level, or go to our Contact Us page and send an e-mail message.

The Kenmore Residents Association, Board of Directors

Other Details

  • 5415 Connecticut Avenue Northwest, Washington, DC, USA
  • Attention: Kenmore Residents Association
  •  202 362 3799 - 9:00 to 5:00, M-F (please)
  •  Use our KRA Resident locked box to leave messages, pay your membership dues, or leave a contribution. It is located on the green wall just beyond the mail room entrance. Do Not deposit cash in this box, only checks or money orders made payable to Kenmore Residents Association, Inc.

Communicate with the KRA

Please note that certain parts of our form are required (*), and other parts are optional.  However, the more information we have the easier it will be to respond and offer assistance.  We do not share information with Bozzuto Management Company or Washington Real Estate Investment Trust (WRIT) without your knowledge.  In addition, this information will not be shared with other third parties, such as the DC Government, without your knowledge and consent.

Communicate with the KRA

Today's Date:


Management Staff

Contacting the Kenmore Staff

The KRA has been advised to use all three (3) e-mail addresses when trying to reach Ms. Howard.  When she is not available, the (KRA) was advised that someone is always monitoring the other two (2) additional addresses, and, and they will be able to reach her in a timely manner.  ALWAYS document every contact, every conversation, every message left at the Front Desk, every phone call, and keep all e-mail messages. 

 Bozzuto Management Company                                                            Kenmore Apartments              6406 Ivy Lane, Suite 700                                                                           5415 Connecticut Avenue, NW Greenbelt, MD 20770                                                                                 Washington, DC 20015              Main          (301) 220-0100                                                                       Main                (202) 363-8000 Facsimile   (301) 220-3738                                                                       Facsimile        (202) 363-8110                                                                                                                               New Number  (833) 881-1397

The Kenmore Apartments Management Staff

Sharron Howard, Building Manager                               (202) 363-8000  Main Number                              (202) 363-4317  Desk Phone            (833) 881-1397  Telephone Tree

                                                                          (202) 363-8110  Facsimile

Jason Simon, Assistant Manager                            (202) 363-8000  Main Number                             (833) 881-1397  Telephone Tree            (202) 363-8110  Facsimile    

The Kenmore Resident Association, Inc., (KRA) has always encouraged Kenmore residents to try every means available to reach our building Manager before contacting the corporate office or the Ownership.  Unfortunately, many have been unable to reach on-site management, or felt as though their concerns were not heard, or that the gravity of their situation was not understood or appreciated by the onsite staff.  If this is the case, then a resident has no other alternative but to reach out further and contact someone at the corporate office or the Ownership.  

Bozzuto Management Company

Ms. Dana Wong Hsu, Regional Portfolio Manager            (301) 245-1432  Desk Phone                                                       (301) 245-1265  Desk Phone

                                                                                                    (301) 597-9391  Facsimile

                                                                                                    (301) 220-0100  Office Receptionist 

Jennifer Uhler, Admin Staff                                                   (301)  220-0100  Office Receptionist

Ms. Jo Gavigan, SVP                                                              (301) 486-1372  Desk Phone                                                          (301) 220-0100  Office Receptionist                                                                                                                                                                         (301) 597-9391  Facsimile

Stephanie Williams, Pres., Bozzuto Management Co      (301)  220-0100  Office Receptionist

Michelle Brock, Admin Staff                                                 (301) 623-3685  Support Staff                                     


Washington Real Estate Investment Trust (WRIT)

Edward J. Murn, Managing Director, Residential               (202)  774-3200  Main Number

Paul McDermott, President and CEO                                   (202)  774-3200  Main Number

Stephen E. Riffee, EVP and CFO                                           (202) 774-3200  Main Number